IT Services
Innovation driven, client orientedYour reliable Managed Services Provider (MSP) for modern IT Support, IT Security, Cloud, Data management services and Artificial Intelligence solutions. When quality matters.
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IT Support Services
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Data Management & AI
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Cloud Services
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IT Consulting
IT Support Services
Automated managed IT support services (MSP) - high-performing IT without disruptions: user workstations (PCs), mobile devices, IT systems, servers, IT infrastructure, networks and communications, information systems (IS, ERP), databases (DB). IT Security (NIS2 etc.). Cloud services
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Data Management & AI
Your competitive advantage being Data driven with modern Data Architecture, advanced Data Platforms for Data Analytics (BI) and Artificial Intelligence (AI) solutions, highest DataOps and DevOps skills
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Cloud Services & Solutions
Your modern resilient IT infrastructure, higher performance, secure data, remote backups and all advanced Cloud services from Microsoft Azure, or most reliable Tier III Data Centre in Baltics.
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IT Consulting Services
Senior consulting services on IT Management, Governance, IT Audit, IT Architecture, IT Development & Support processes, according to the world’s best practices ITSM, ITIL, COBIT, TOGAF
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Why choose ALTIC IT?
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Professional
Our team is mainly “senior” level IT professionals.
We manage and support complex IT infrastructures. We are proud of having our most demanding clients.
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Speed
We are faster at responding and resolving issues.
Clients value our efficiency in finding solutions and performing changes.
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Proactivity
We identify and eliminate many problems before they occur.
Initiative in proposing changes, evaluating different possible options.
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Quality
We fulfill our quality promise responsibly.
Within the first 3 months, we reduce the number of incidents by up to 5 times.
Contracts with clients are open-ended – we stay together as long as it works.
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Competence
We manage IT according to world best practices ITSM, ITIL, COBIT.
Each client is assigned an experienced external IT manager.
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Flexibility
We adapt our IT services to specific client needs.
“One-stop shop” for users, including management of client’s third parties.
We integrate with client systems and IT tools.
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Reliability
We are certified according to international standards ISO 27001 (security), ISO 20000 (services) and ISO 14000 (environmental).
We use modern automated IT tools and processes.
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Responsibility
We have business insurance for professional liability and cyber incident risks of 2 million EUR.
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Transparency
We continuously monitor IT systems, IT services and services quality, regularly providing comprehensive and understandable reports.
We are trusted by Baltic, Nordic and EU companies
The majority of new Clients came to us based on the recommendations from our existing Clients – because of our competencies, responsible promises we have made and delivered, and the quality of our IT services.
News
All news
5 critical reasons to move from a server room to a data center
As long as a company's IT systems run smoothly, an in-house server room often seems like a logical...
Altic IT records another year of double-digit revenue growth
Altic IT, a provider of IT support services, data platforms, and AI solutions, continues its growth...
Forgotten passwords, coding mistakes, and ChatGPT: what causes most IT disruptions in companies?
A single forgotten password or a “frozen” program – and a full day of productivity is lost....
Clients' success stories
All stories
From a bold experiment to a 6.5-year partnership: how Altic...
Nearly seven years ago, Modus Group, one of the region's largest business groups operat...
Accounting and IT: one cannot exist without the other
At first glance, accounting services may seem simple – numbers, invoices, documents. But the...
Reliable IT operations – a must for business: MV...
When critical IT system disruptions are impacting company trade, logistics, or production...
Frequently asked questions
All questions-
#1 Is Outsourced IT support more expensive?
✔ External IT support can cost 2-3 times less than in-house specialists. An external provider of such IT services has much more advanced IT tools and an automated IT support process based on the experience of hundreds of companies.
✔ Do internal employees get sick, go on vacation, or leave? And what if you need them 24/7, including weekends? With external IT specialists – no headaches for you.
✔ External IT specialists have a wide range of skills that can be utilized immediately, as needed and in the required amount. For internal specialists to acquire new skills, additional time is needed, and if those skills are used rarely – it’s hardly worth the effort at all.
✔ External IT can adapt to changing workloads – whether you need three times more or twice less. But internal staff is fixed in number, and regardless of the workload, you will always pay them the agreed salary.
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#2 When you have in-house IT specialists, do you need external IT experts?
An external IT team doesn’t replace but rather strengthens and expands internal IT competencies:
✔ Internal IT employees often have a broad but not deep range of knowledge, and certainly not all the necessary competencies. When help is needed to solve complex, specific IT problems, the external team can do it much faster and more accurately.
✔ Internal IT specialists face numerous internal challenges. Let them focus on developing the company’s IT strategy instead of wasting time putting out IT support fires. Aim for an 80/20 ratio: 80% of the time for development, 20% for support — though for many, situation is opposite.
✔ Internal and external specialists, by complementing each other, ensure an optimal balance of competencies, IT costs, and IT pace.
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#3 Is external IT support slower?
Faster! To wait for an IT specialist to arrive after call, or to solve the problem immediately? External IT specialists resolve most IT issues here and now.
✔ Using modern automated tools for IT support, IT problems can be identified and resolved much faster, and some of them can be solved before the user even notices or calls IT.
✔ More than 90% of IT failures are solved remotely – usually much faster than it would take an in-house specialist to physically come to the calling business user.
✔ Up to 10% of cases are solved on-site, for example, when IT equipment needs to be replaced or a new workstation needs to be prepared for an employee. But even this can be taken care of remotely: having a reserve of replacement equipment on site, or using modern IT tools to prepare a new computer without touching it. This is particularly relevant for companies with centralised IT, working in different locations internationally.
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#4 Outsourced IT support = is it a risk to corporate data security? Is it safe to trust an external IT provider with access to your sensitive and confidential company data?
Not only safe—it actually is safer! External support will improve your company’s resilience and data protection.
What does an external IT provider need to be like to give you peace of mind about the security of their services?
✔ Apply the highest standards for data protection and service provision: EU GDPR regulation, ISO 27001, ISO 20000 and others.
✔ Continuous automated backups of data (not just servers and databases), stored encrypted in several different trusted European data centres to ensure maximum security.
✔ Continuously test whether backups can be properly restored, within timeframe and to other backup equipment, in case primary equipment is unavailable (hacked or encrypted).
✔ Take daily care to prevent security threats to prevent fraudsters and hackers: constantly scan your IT infrastructure for vulnerabilities, keep track of the logs of your IT systems to assess whether there are any traces of malicious intent, keep up-to-date the security of your employees’ computers, servers, databases and the applications they use.
✔ Use cutting-edge automated data security tools and IT solutions.
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