A practical guide series for companies choosing and managing IT support
Over the years of managing IT environments for companies of very different sizes, we keep hearing the same questions: what determines the cost of IT support, how to tell a mature provider from a firefighter, what SLA a company actually needs, what a contract must define, and what to do when the IT partner has to be replaced.
To share what we have learned and help companies make well-grounded decisions, we have prepared a series of practical guides. These are not marketing texts but concrete handbooks: evaluation criteria, question lists for prospective providers, comparison tables and the typical mistakes worth avoiding. They are useful even if you run IT support entirely in-house.
Choosing a provider and understanding cost
- How much does IT support cost — what drives the price, which pricing models are used and which hidden costs to ask about before signing.
- How to choose an IT support company — evaluation criteria, specific questions to ask and the warning signs.
- In-house IT specialist or outsourced IT partner — an honest comparison of both options and when a hybrid model makes sense.
Contract and service level
- What an IT support contract must include — the essential clauses, what to insist on and the traps that appear most often.
- What SLA does your company need — response and resolution times, coverage windows, priority levels and how to match them to your operations.
Security, compliance and business continuity
- NIS2 requirements: does it apply to your company and how to prepare — who is in scope, the core requirements and the preparation steps.
- Backups and business continuity — RPO and RTO in plain language, what to require from your IT provider and the common mistakes.
- Office server room or data center — a comparison of costs and risks, and how to plan a migration.
Audits and changing providers
- IT infrastructure audit — when it is needed, what is checked, how to prepare and what you receive.
- Changing your IT support provider without risk — the signs it is time, a staged transition plan and the most common mistakes.
Questions about your own IT environment?
If you would like to discuss your situation — the scope of IT support, security or NIS2 requirements, migration plans or a provider change — get in touch or call +370 5 2032018. We will answer your questions and propose concrete solutions.
