IT insights analytics platform ALT Insights
Today’s IT managers have more data than ever before – separate systems accumulate tickets, incidents, server and resource monitoring metrics, and endpoint management information. But this abundance of data makes the decisions that have to be taken every day harder. How can data from different systems be combined and linked? How can you determine which problems keep recurring, what their real causes are, and what needs to be solved first?
The AI insights platform ALT Insights brings this scattered data together, links it up, and delivers a structured view of your IT estate along with an action-oriented report.
ALT Insights was built specifically for IT managers, and behind every one of its insights stands many years of IT management experience. Turning data into a decision usually takes years of experience in recognising which metrics really matter, what causes IT disruptions, and where the risks lie – and exactly that has been built into this tool.
With such specialised insights flowing in from several systems, the IT manager changes role: from firefighter to a forward-looking business partner who makes well-reasoned investment decisions
How does it work?
1. We collect and link the data
We automatically collect and combine information from the key IT infrastructure sources over a long period:
- ServiceDesk (tickets and incidents): user requests, SLA performance metrics, recurring problems, and customer ratings.
- Monitoring (IT infrastructure resource monitoring): server resource loads, peaks, disks, services, etc.
- RMM (device management): condition of the endpoint device fleet, operating system status, software risks.
2. We pinpoint the underlying causes
Instead of reviewing thousands of individual log entries or “Excel” rows, AI algorithms perform an in-depth correlation analysis:
- Connects effects with causes: links ticket peaks and operational disruptions to specific spikes in server load, outdated software, and other causes.
- Highlights the TOP priority problems: out of the multitude of daily events, only those problems and causes that have the greatest impact on business operations and require urgent attention are singled out.
3. We provide insights into the situation and proposed solutions
You receive unified, continuously updated AI analytics insights:
- General statistics, SLA performance
- Critical incidents
- Incidents caused by resource peaks
- Long-running and recurring tickets
- Ticket timing analysis
- Tickets by cause
- Decisions and agreements made, changes implemented
- Infrastructure condition, IT equipment fleet analysis
- Software risks
- Recommendations for the future
Benefits for the business and IT estate management
- Data-driven decisions: clear priorities, root causes of problems, and precise recommendations for making decisions.
- Early risk detection: resource “bottlenecks”, recurring problems, and software risks become visible earlier.
- Transparency: an objective, comparable view of service quality and infrastructure condition.
- Time saved: AI insights free up the working time of IT managers and engineers previously spent on preparing reports.