Workplace Support Services - Altic
Workplace Support Services

Everyday support for computer workstations and mobile devices

Key Services

Servicedesk & 1st Line Support Services

ServiceDesk with 1st line services and 24x7 or 9x5 options. Automated ServiceDesk (SD) tools, self-service portal, integrated IP telephony

Computer Workstation Support

Computer workstation support services using modern tools for Microsoft and Apple OS X devices. Automated Remote Management and Monitoring (RMM) tools, centralised antivirus protection, user data encryption and security

Mobile Devices Support

Support services for mobile devices using modern tools, incl. support for Android and iOS tablets and mobiles. Automated Mobile Device Management (MDM) tools, remote control, data security and protection

Automated IT Assets Tracking

Client IT assets tracking and register (CMDB) enables the visibility of the IT assets, device locations, and users, including computers, servers, mobile devices, IS, DB, apps, and software licenses. Integrated with SD and RMM allowing for a timely problem management process

Automated User Self-Service Portal

Self-service portal for client users on an automated cloud platform, including features for third-party management. Order new PCs, create new users, assign users access rights, install software – automatically and without the help of IT

Service Delivery Manager (SDM) Services

An SDM dedicated to the client concerning the communication of all IT-related questions, advice, timely response to client needs and any planned changes

Interested in our services?

Our specialists are ready to answer questions, advise or help you in any situation.