Key Services
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Servicedesk & 1st Line Support
ServiceDesk with 1st line services and 24×7 or 9×5 options. Automated ServiceDesk (SD) tools, self-service portal, integrated IP telephony
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Computer Workstation Support
Computer workstation support services using modern tools for Microsoft and Apple OS X devices. Automated Remote Management and Monitoring (RMM) tools, centralised antivirus protection, user data encryption and security
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Mobile Devices Support
Support services for mobile devices using modern tools, incl. support for Android and iOS tablets and mobiles. Automated Mobile Device Management (MDM) tools, remote control, data security and protection
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Automated IT Assets Tracking
Client IT assets tracking and register (CMDB) enables the visibility of the IT assets, device locations, and users, including computers, servers, mobile devices, IS, DB, apps, and software licenses. Integrated with SD and RMM allowing for a timely problem management process
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Automated User Self-Service Portal
Self-service portal for client users on an automated cloud platform, including features for third-party management. Order new PCs, create new users, assign users access rights, install software – automatically and without the help of IT
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IT Manager (CIO) Service
An experienced IT Manager (CIO) is dedicated to the client concerning the communication of all IT-related questions, advice, timely response to client needs and any planned changes
User Support is our Priority
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1st and Single Point of Contact for User
Our goal is to be the “one-stop shop” for users, resolving all their questions and issues—no matter what they are. This includes managing third-party vendors on the client’s behalf, such as when specialized software isn’t working, access rights are insufficient, and similar challenges arise.
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We Support Users in All Ways
We provide user support and guidance through multiple channels: live voice consultations, email, and a self-service portal.
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We Perform Proactive and Preventive Actions
We continuously carry out proactive and preventive measures using modern IT tools. These include automated updates of user software and security, constant monitoring of IT equipment status, and immediate response to detected issues—often resolving them before the user even notices.
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On-Site Visits When Needed
We provide on-site support at the workplace when necessary, within an agreed response time—even at international locations.
Frequently Asked Questions on Workplace Support
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Why choose us?
Our service is broader and USER centric: we call it “user workplace support” rather than just “computer support”—because we take care of everything the user sees on their screen and around it. Our goal is to provide complete support for the user’s digital workspace, not just the hardware.
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How User Requests Are Registered?
All requests can be submitted via email, phone (contact details are on the sticker on your computer), or through the self-service portal at https://support.altic.lt.
All inquiries are routed into a unified, centralized ServiceDesk system. -
How Service Is Delivered, Do We Visit On-Site?
We maintain your users’ equipment both remotely and on-site, according to response times agreed with your company. This includes support at locations in other cities and countries.
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What’s Included in Our Support Services?
The scope of your company’s support services, service hours, and response and resolution times are clearly defined in the agreement—your company’s IT manager is fully informed of these details.
We also explain the scope to each user who contacts us.
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What Languages We Speak?
We communicate with users in Lithuanian (LT), English (EN), russian (RU) languages.
